A disjointed and antiquated technology ecosystem was not able to deliver the fast-paced and flexible experience that was needed during a period of significant growth. Rather than focusing on value creation, significant teams and leadership resources were being misallocated to developing workarounds to business process inefficiencies.
SEO now has a unified system with Salesforce as the hub and single source of truth. All team,s are able to share and collaborate on their constituents, allowing the journey from high school to alumni and donor to be seamless for all concerned. Since the updates the fundraising and development teams have been able to exceed their gala’s ‘reach’ goal at least a month prior to their last four gala events!
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“Idlewild have saved us so much staff time, we have finally been able to hire a butler for our ED!”